Written Communications 101

A written communication is a form of writing, written to express ideas and _____.

• Thoughts

• Settings

• Controls

• Citations

Block style of letters

• Starts from the right

• Starts from the center

• Starts from the left

• Always indented

Friendly letters have an ______ tone.

• Wordy

• Professional

• Formal

• Informal

A business letter has a _____ tone and can be used for varied purposes.

• Semi

• Professional

• Somewhat Professional

• Tough

The Letterhead of a business letter is made up of several pieces of information. What are they?

• 1. Business Name

  2. Business Address

  3. Date

  4. Email

• 1. Email

  2. Telephone Number

  3. Addressee's info

• 1. Business Address

  2. Telephone Number

  3. Date

• 1. Business Name

  2. Business Address

  3. Business Telephone number

  4. Business email

What are the parts of a business letter?

What is a memorandum and what is it's purpose?

Write out the format of the memorandum.

After the date on a letter, you do not need a space.

• True

• False

• No sah

• I'm not sure

What is the purpose of a complaint letter?