Lifetouch Canada UC -  Quiz 2

Lifetouch Canada UC - Quiz 2

Professional Development

21 Qs

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Lifetouch Canada UC -  Quiz 2

Lifetouch Canada UC - Quiz 2

Assessment

Quiz

Professional Development

Professional Development

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21 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What is the ordering site for Lifetouch Canada - Underclass jobs?

Answer explanation

MLT Canada is Mylifetouch.ca

MLT US is Mylifetouch.com

2.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

If a proof customer do not have the portrait ID and access code and refuses to fill out the Image Access Request form, what else can they use to order online?

Order#

Picture Day ID

APO number

Student ID

3.

MULTIPLE SELECT QUESTION

20 sec • 1 pt

Who among the following can fill out image access request form? (choose all that applies)

Parent

Grand Parent

Legal Guardian

Step Parent

Answer explanation

Only the parent or legal guardian can fill out the image access request form. If the caller is a 3rd party and tells you they have the authority, they should send us their legal documents showing that they are authorized party to get codes for the student and it will be subject to legal review.

4.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What does CSP stand for?

Customer Success People

Customer Service Portal

Customer Service Partner

Customer Service Pool

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

Which system do you use to view the raw image of a student and get the reorder #?

CSP

CSS

Portrait Viewer

Webwip

Answer explanation

Media Image

6.

FILL IN THE BLANK QUESTION

20 sec • 1 pt

What is the article number of Transferring Guidelines in Salesforce Knowledge Base? (include all 0s)

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What will you do if a parent tells you that we have the wrong grade for the student and they need the ID card reprinted?

Open a ticket in SNOW for grade correction and ID reorder.

Refer to Area office

Escalate the call

Consult Peer Suport

Answer explanation

If data change would lead to ID card reorder, we should refer the customer to area office as they can handle both data change and reprint of ID card.

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