
Day 4 Down Cases
Authored by Omar Sherif
Fun
University
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7 questions
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1.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
We can check Landline bills from ?
BSS
OSS, TE Biiling , CST360
IR Case
2.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Voice Overlapping case happened between two numbers at different Exchanges
TRUE
FALSE
3.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
Data down case will be escalated to :
MV
IU
SLS
4.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
We can handle logical instability cases with CST while ADSL led is down?
True
False
5.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
SLA in case of delay data down case will be:
1 WD
No estimated time
1 Day
6.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
If the customer has data down and within troubleshooting SELT result: 120 meters from ASSIA and customer MSAN type: yes, it means that problem from our side?
False
True
7.
MULTIPLE CHOICE QUESTION
1 min • 1 pt
CST has internet not working issue and now he has 3 logs on NST tool in the last 12 hours, but he has no logs in the last 3 hours … Your action:
Handle as Physical instability case
Handle as Data down case
Handle as BLQ case
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