Customer Service 91-10

Customer Service 91-10

12th Grade

20 Qs

quiz-placeholder

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Customer Service 91-10

Customer Service 91-10

Assessment

Quiz

Fun, Other, Business

12th Grade

Hard

Created by

Zack Johnson

Used 9+ times

FREE Resource

20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

if the customer isn't shopping alone, you can include the rest of the part by:

giving other service to those in the part , such as offering a chair or a cup of refreshment

Telling any children to behave themselves while their parent makes this decision

Telling any children to not behave themselves while their parent makes this decision

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Showing the customer that you and your store stand behind the products and services you sell:

shows a professionalism that builds customer loyalty

giving other service to those in the part, such as offering a chair or a cup of refreshments

calling customers back in a timely manner

shoplifting, employee theft and inventory errors

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A customer comes into your store with an ad from another store showing its advertised price which is lower than your price. As a sales associate, what should you do first?

refer to your store's policy on meeting competitor's ads

based on how Cassandra is dressed, Susan says,"i don't think that perfume will fit your personality

make some comment to indicate you have read it

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Susan is working with a customer named Cassandra in the perfume department. Which is the wrong thing to say about a perfume she has just dabbed on her wrist and smelled?

based on how Cassandra is dressed, Susan says,"i don't think that perfume will fit your personality

make some comment to indicate you have read it

suggest alternatives that your store does carry

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Showing respects for a customer's business card means you should:

make some comment to indicate you have read it

suggest alternatives that your store does carry

based on how Cassandra is dressed, Susan says,"i don't think that perfume will fit your personality

6.

FILL IN THE BLANK QUESTION

1 min • 1 pt

If your store does not offer the particular product of service the customer is looking for, your first option should always be to:

7.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Which of the following might be acceptable techniques for directing a customer to the Customer Service department?

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