This is the Assistance Centre where the client’s contract is signed and held. This centre maintains the direct relationship with the client
Assistance Center

Quiz
•
Professional Development
•
1st Grade
•
Easy

Rodrigo Rico
Used 3+ times
FREE Resource
6 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Account Management Center (AMC)
Lead Centre (LC)
Update Centre (UC)
Support Center (SC)
First Call Center (FCC)
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
This is the Assistance Centre that is geographically responsible for a certain region
Account Management Centre (AMC)
Lead Centre (LC)
Update Centre (UC)
Billing Centre (BC)
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
This is the Assistance Centre that receives the first call relating to a customer´s request
Account Management Centre (AMC)
Billing Centre (BC)
First Call Centre (FC)
Support Centre (SC)
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Whilst technically not an Assistance Centre role it is important to know what this is. This is the office that is responsible for billing our clients for the assistance that we have provided
Account Management Centre (AMC)
Lead Centre (LC)
Update Centre (UC)
Billing Centre (BC)
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
This is the Assistance Centre that is allocated a very specific task to assist with the customer’s request for assistance (RFA)
Lead Centre (LC)
Update Centre (UC)
Support Centre (SC)
First Call Centre (FCC)
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
This is the Assistance Centre that drives the case forward and ensures that everything is running smoothly and in line with the clients and customers expectations
Account Management Centre (AMC)
Billing Centre (BC)
Support Centre (SC)
Update Centre (UC)
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