Assistance Center

This is the Assistance Centre where the client’s contract is signed and held. This centre maintains the direct relationship with the client

• Account Management Center (AMC)

• Lead Centre (LC)

• Update Centre (UC)

• Support Center (SC)

• First Call Center (FCC)

This is the Assistance Centre that is geographically responsible for a certain region

• Account Management Centre (AMC)

• Lead Centre (LC)

• Update Centre (UC)

• Billing Centre (BC)

This is the Assistance Centre that receives the first call relating to a customer´s request

• Account Management Centre (AMC)

• Billing Centre (BC)

• First Call Centre (FC)

• Support Centre (SC)

Whilst technically not an Assistance Centre role it is important to know what this is. This is the office that is responsible for billing our clients for the assistance that we have provided

• Account Management Centre (AMC)

• Lead Centre (LC)

• Update Centre (UC)

• Billing Centre (BC)

This is the Assistance Centre that is allocated a very specific task to assist with the customer’s request for assistance (RFA)

• Lead Centre (LC)

• Update Centre (UC)

• Support Centre (SC)

• First Call Centre (FCC)

This is the Assistance Centre that drives the case forward and ensures that everything is running smoothly and in line with the clients and customers expectations

• Account Management Centre (AMC)

• Billing Centre (BC)

• Support Centre (SC)

• Update Centre (UC)