Conflict and Negotiation

The traditional view of conflict argues that conflict:

•             cannot be avoided.

• indicates a malfunctioning within the group.

• is good for a group.

• improves productivity.

Which of the following is not a requirement in your text’s definition of conflict?

•             must be perceived

•             overt acts only

•             incompatibility

•             opposition

The ______ view of conflict argues that conflict indicates a malfunctioning within the group.

• human relations

•             interactionist

•             traditional

•             functional

_____ conflict supports the goals of the group and improves its performance.

•    Formal

•   Informal

• Functional

• Dysfunctional

Conflict is functional if it:

• supports the goals of the group.

• is satisfying to the individual members of the group.

• causes group members to argue.

• causes turnover.

The presence of conditions that create opportunities for conflict to arise is the _____ stage of the conflict process.

• potential opposition

• cognition

• vision

• intentions

____ conflict relates to how the work gets done

            _____ conflicts are almost always dysfunctional.

The terms negotiation and _______ are used interchangeably.

• win-lose

• bargaining

• collaboration

• accommodating

Which of the following is not a step in the negotiation process?

• definition of ground rules

• clarification and justification

•             bargaining and problem solving

• evaluation of process