Work Effectively with customers

Work Effectively with customers

Professional Development

11 Qs

quiz-placeholder

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Unit 8

Unit 8

Professional Development

10 Qs

Work Effectively with customers

Work Effectively with customers

Assessment

Quiz

Professional Development

Professional Development

Hard

Created by

Sokchea NGUON

Used 2+ times

FREE Resource

11 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is your program name?

Tourism

Tour Operator

Travel Agency

Travel agencies - Operations

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What is the correct name of your first module?

Communication

Work in a Socially Diverse

Work Effectively with Customers and Colleagues

Golden Rule

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Communication is the ................of thoughts, opinions, or information by speech, writting, or sign language.

Interchange

Extrachange

Multichange

Intrachange

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

An area in the work place which is not in the view of the public customers.

Front of house

Back of house

Potential Customers

Administration

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

In this process, the sender sends information to the receiver is called..

Two-way communication

One-way communication

Communication

Communication effectively

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

People within our company who buy our products and services is called..

Potential Customers

External Customers

Internal Customer

Customers

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

There are ..... types of communication.

Two

Three

Four

Five

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