Principles of Hospitality

What are the five sectors of hospitality industry?

• Restaurants, Retail, Lodging, Accounting, Marketing

• Math Class, English, Social Studies, Science, Culinary

• Cooking, Customer Service, Front of House, Back of House, Cooler Crying

• Retail, Restaurants, Lodging, Travel, Tourism

_________ is where, as a guest, you directly experience a restaurant or bar. It is where memories are made. Every dining room, waiting area, table, seat, stool, booth, bar, and any other public part of a restaurant.

• Front of the Store

• Front of the Class

• Front of The Car

• Front of The House

____________ is a term used for all the behind-the-scenes action that customers typically do not see. This usually includes the kitchen, where the food is prepped and cooked. It can also include employee break rooms and any office space you might have.

• The Back Yard

• Back of House

• In the Kitchen

• Back of Someone's Head

A ________ provides the first impression of the establishment. This person provides the guest a first impression in appearance, friendliness, and attentiveness.

• Greeter

• Angry Cook

• The Supervisor

• The Door

Which is an Example of Low Quality of Service?

• A waiter that is prompt and quick with all services he/she provides.

• Chick-Fil-A

• Dirty Nasty Restaurants/ Long Wait times.

• Someone that greets you immediately with a smile.

What is a quick survey that someone fills out at the end of their visit?

• A poll

• A Menu

• Comment Card

• A job application

Something that an Employee provides to a guest/customer

• A phone charger

• A ride home

• Service

• Nothing

When a waiter/waitress asks if you would like to add something to your order as an upcharge.

• A Suggestion on a purchase

• Suggestive Selling

• Juicy Crispy Bacon

• Would you like fries with that shake? Its really good!

Answer explanation

All of these are technically true but the name you need to know and we have discussed in class is Suggestive Selling!

The Price that the restaurant PAYS for something they sell.

• Trading a cow for magic beans

• Customer Cost

• Cost

• Manufactures Cost

The friendly and generous reception and entertainment of guests, visitors, or strangers.

• A good way of Marketing

• Suggestive Selling

• Hospitality

• An Angry Customer