CC Training Day 3

In case CID happens for Early Check-In related issue, will it be marked to Owner

• True

• False

CID happens when

• Booking is marked checked-in checked-out but it is identified that physical check-in was not provided

• Booking is already cancelled and check-in issue is identified on escalation

• Booking gets cancelled due to check-in issue

• All of the Above

Do we have any lockin period in the OTA PP

• YES

• NO

Under which TAB of lifeline one can apply HUB SO

• Property Live status

• Block Release Inventory

• Home

• None of the Above

A property has done 2 CID in Nov and 0 CID in Dec, In Jan it will considered in

• Beginner

• Intermediate

• Repeat Offender

In case of the Conflict between VOC and VOP, we will consider

• VOC

• VOP

• Both

If partner doesnt have GST no, Deduction happen in which category

• GST Buy sell Withheld

• GST Buy sell

• GST Withheld

• OYO GST

Under recon partner can see the walking contribution ?

• TRUE

• FALSE

Patron can Deactivate VAS services ?

• True

• False

If the guest faces any issue related to check-in at the property and escalates it to OYO through any channel (SIG, CHAT, SME, OTADesk), then it is a

• CID

• Stuck

• RCA