Conflict in Business

Industrial Relations is the degree to which _____ or ________ exists within an organization between management and employees

A Trade Union refers to a number of persons within a particular industry who come together to improve the working conditions for the managers

• True

• False

Answer explanation

An organization that consists of a number of persons within particular industry or profession who have joined themselves together with the goal of improving the working conditions for themselves or the members

Which of the following are NOT trading instruments

• Cheques

• Credit Cards

• Bills of exchange

• Money Remittances

The management team of Scoot Motor has discovered that the productivity levels of workers have fallen. The team met and without consulting the workers took a decisions to shorten the coffee break and lunch period.

What leadership style has the management team utilised in making the decision?

• Autocratic

• Democratic

• Charismatic

• Laissez-faire

Which of the following is NOT a function of management?

• Controlling the use of funds

• Delegating work to subordinates

• Co-ordinating the work of employees

• Determining investment options for employees

Under which of the following categories would subsidized meals for employees fall?

• Fringe Benefits

• Duty Allowance

• Wages and Salaries

• Workmen's compensation

The Grievance process is the process by which a _________ or _________ between management and employees are ________.

Describe the Mediation strategy that may be used in the resolution of conflict in the workplace.

Trade union workers have been saying that management is not listening to their complaints.

Which of the following is NOT a strategy that may be adopted by management to build good relationships with staff.

• Acknowledge and rewarded staff for their efforts

• Attend the collective bargaining meeting and listen to the grievances of the staff

• Attend the collective bargaining meeting and continue to do what they were going to do anyway

• Implement equal opportunities for all employees

Which of the following is a form of industrial action in which trade unions are MOST LIKELY to ask workers to participate?

• Mediation

• Work to rule

• Bargaining

• Arbitration