CHAPTER 1_INTRO TO OM

Which of the following are the primary functions of all organizations?

• operations, marketing, and human resources

• marketing, human resources, and finance/accounting

• sales, quality control, and operations

• marketing, operations, and finance/accounting

• R&D, finance/accounting, and purchasing

Which of the following would not be an operations function in a fast-food restaurant?

• advertising and promotion

• designing the layout of the facility

• maintaining equipment

• making hamburgers and fries

• purchasing ingredients

Reasons to study Operations Management include

• studying why people organize themselves for productive enterprise

• knowing how goods and services are consumed

• understanding what human resource managers do

• learning about a costly part of the enterprise

• A and D

The five elements in the management process are

• plan, direct, update, lead, and supervise

• accounting/finance, marketing, operations, and management

• organize, plan, control, staff, and manage

• plan, organize, staff, lead, and control

• plan, lead, organize, manage, and control

An operations manager is not likely to be involved in

• the design of goods and services to satisfy customers' wants and needs

• the quality of goods and services to satisfy customers' wants and needs

• the identification of customers' wants and needs

• work scheduling to meet the due dates promised to customers

• maintenance schedules

Which of the following is the best example of a pure service?

• counseling

• oil change

• heart transplant

• electric Co-Op

• all of the above

Operations system is a system where the main function is to create goods and services. A basic operations system _____________________

• Input, Transformation, Output and Feedback

• Input, Output,Transformation and Feedback

• Input, Output,Feedback and Transformation

• Feedback, Input, Output and Transformation

There are 3 reason why study operation management is important except:

• Operations management is one of the major functions in an organization.

• Operation management enables us to know how goods and services are produced, as it is concerned with the activities related to the creation of goods and services.

• Operation management influenced by the environment that respond to the organization.

• Operation management allows us to understand what operations managers do. An operations is the person who is responsible in the operations department.

Basic components of an operation system as below except:

• Input

• Output

• Complaint

• Feedback

Services sometimes can be inventoried and produced in advance.

• True

• False