Conflict Management

Constructive and destructive conflict are distinguished from each other in which of the following ways?

• a. constructive conflict is We-oriented; destructive conflict is Me-oriented

• b. constructive conflict is characterized by de-escalation of the conflict; destructive conflict is characterized by escalation of the conflict

• c. constructive conflict is characterized by cross-complaining; destructive conflict is characterized by flexibility

• d. both a and b

Constructive and destructive anger can be distinguished from each other by the ....

• a. intensity of the anger

• b. flexibility of the anger

• c. duration of the anger

• d. both a and c

Which of the following is not a characteristic of conflict?

• a. expressed struggle

• b. independent parties

• c. perceived incompatible goals

• d. perceived interference for outside parties

Your relationship with one of your colleagues is under a lot of stress lately, and his/her behavior has begun to trouble you greatly. Which of the following are ways to manage the anger of your partner?

• a. validate your colleague

• b. be asymmetrical

• c. probe

• d. all of the above

You have continued conflict with your peer, but you hide it from your boss. This speaks to which dichotomy ...

• a. openness/closeness

• b. inclusion/exclusion

• c. revelation/concealment

• d. connection/autonomy

The process of forgiveness includes which stages?

• a. hating what was done to us

• b. hurting from the wrong done to us

• c. forgetting what was done to us

• d. both a and b

Which of the following can be validly concluded from research on intercultural conflict management?

• a. collectivist and individualist cultures typically favour different conflict management styles

• b. the key to effective intercultural conflict management is flexible use of conflict management styles

• c. disagreement should be discouraged when communicating with individuals from diverse cultures

• d. both a and b

Conflict is ?

• a. an unavoidable fact of life

• b. sometimes constructive

• c. a destructive force in relationships if continually avoided

• d. all of the above

Your relationship with one of your colleagues is under a lot of stress lately, and his/her behaviour has begun to trouble you greatly. Though you both are not working on any project jointly, you are concerned about the way he/she is behaving with everyone. Even he/she had an argument with you regarding joining one of the important meetings organized by you.

 Which of the following are ways to manage the anger of your partner?

• a. validate your colleague – try to empathize and understand what the situation is, and what is 

  triggering such behaviour 

• b. offer help – speak to him/her and seek if there is anything that, you can help with to make things easier

•  c. probe – find the right time to sit and discuss and ask some subtle but relevant questions to      

         understand his/her issues

•   d. all of the above

You and your peer have had a heated disagreement. Emotions are raw, and feelings have been hurt. You approach your partner after a brief silence: "I'm sorry I attacked you like that. I got angry and said things I didn't mean." This is an example of the collaborating tactic called

• a. integration

• b. confrontation

• c. expanding the pie

• d. smoothing