Business communication management

Business communication management

Professional Development

27 Qs

quiz-placeholder

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Business communication management

Business communication management

Assessment

Quiz

Business

Professional Development

Medium

Created by

Alex R

Used 8+ times

FREE Resource

27 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

In the 3Ss technique, Invite questions is a part of...

signpost

signal

summarize

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

What are the three key factors of running a sucessful meeting?

Minutes, Agenda and Complaints

Minutes, Argument and Control

Meetings, Agenda and Communication

Minutes, Agenda and Control

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

F.A.C.E. is a listening technique for conversations. What is Clarify?

Not being distracted. Trying to think and listen to the speaker and nothing else.

Responding in a verbal or non-verbal way such as smiling when they are telling a joke or looking serious when they are saying something serious.

Asking questions to the speaker to get more information or understanding.

Show appreciation regarding the speaker’s opinion or experience. 

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

In the 3Ss technique, summarize your main points is a part of...

signpost

signal

summarize

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

In the 3Ss technique, tell them how long the presentation will last is a part of...

signpost

signal

summarize

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

F.A.C.E. is a listening technique for conversations. What is Empathise?

Not being distracted. Trying to think and listen to the speaker and nothing else.

Responding in a verbal or non-verbal way such as smiling when they are telling a joke or looking serious when they are saying something serious.

Asking questions to the speaker to get more information or understanding.

Show appreciation regarding the speaker’s opinion or experience. 

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

There are 4 types of listeners. Which use the topic of the speaker to talk about what they talk about, and they are often impatient?

Non-listeners

Marginal listeners

Pretend listeners

Active listeners

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