Business communication management

In the 3Ss technique, Invite questions is a part of...

• signpost

• signal

• summarize

What are the three key factors of running a sucessful meeting?

• Minutes, Agenda and Complaints

• Minutes, Argument and Control

• Meetings, Agenda and Communication

• Minutes, Agenda and Control

F.A.C.E. is a listening technique for conversations. What is Clarify?

• Not being distracted. Trying to think and listen to the speaker and nothing else.

• Responding in a verbal or non-verbal way such as smiling when they are telling a joke or looking serious when they are saying something serious.

• Asking questions to the speaker to get more information or understanding.

• Show appreciation regarding the speaker’s opinion or experience. 

In the 3Ss technique, summarize your main points is a part of...

• signpost

• signal

• summarize

In the 3Ss technique, tell them how long the presentation will last is a part of...

• signpost

• signal

• summarize

F.A.C.E. is a listening technique for conversations. What is Empathise?

• Not being distracted. Trying to think and listen to the speaker and nothing else.

• Responding in a verbal or non-verbal way such as smiling when they are telling a joke or looking serious when they are saying something serious.

• Asking questions to the speaker to get more information or understanding.

• Show appreciation regarding the speaker’s opinion or experience. 

There are 4 types of listeners. Which use the topic of the speaker to talk about what they talk about, and they are often impatient?

• Non-listeners

• Marginal listeners

• Pretend listeners

• Active listeners

F.A.C.E. is a listening technique for conversations. What is Focus?

• Not being distracted. Trying to think and listen to the speaker and nothing else.

• Responding in a verbal or non-verbal way such as smiling when they are telling a joke or looking serious when they are saying something serious.

• Asking questions to the speaker to get more information or understanding.

• Show appreciation regarding the speaker’s opinion or experience. 

What things are on an agenda?

• matters arising

• agenda items

• any other business

• date of next meeting

• cost of this meeting

What is the Four Answers technique?

• Thank, Request, Answer, Check

• Thank, Repeat, Answer, Check

• Threat, Request, Add, Check

• Thank, Repeat, Answer, Choice