CCMA Written Communication

What type of mail service should be used when mailing a document that bears legal significance and would be difficult to replace?

• insured mail

• registered mail

• special delivery

• certified mail

• special handling

Which ancillary service endorsement should be used when you want the mail piece forwarded and a notice of the new address sent to the sender?

• Address Service Requested

• Return Service Requested

• Change Service Requested

• Forwarding Service Requested

• Correction Service Requested

Which of the following designates a standard business envelope?

• No. 7

• No. 9

• No. 10

• No. 11

How many lines (spaces) below the letterhead should the date be placed when composing a business letter?

• three

• four

• five

• six

• two

Which classification of mail should be used to mail merchandise, catalogues, printed material, and computer media?

• first-class

• priority

• package services/ standard post

• standard mail

• periodicals

What is the name of the courteous greeting at the beginning of the business letter?

• heading

• salutation

• copy notation

• enclosure

• closing

What is the two letter abbreviation for Connecticut? (Use all caps)

What is the maximum length of the last line of the address on an envelope that contains the city, two letter state code, and the ZIP code? (Write the number.)

What is the letter format in which all lines begin at the left margin, a salutation is used, and paragraphs are not indented?

• simplified letter

• block letter

• modified block letter

• semi-simplified letter

• semi-block letter

What information should be stamped on all incoming mail?

• name of the medical office

• date received

• name of the recipient

• name of the person opening the mail

• date sent