2) Provide Consultation Services Flipped classroom Quizz wk 2
Authored by Isabella Morrison
English, Specialty, Education
12th Grade - University
Used 36+ times
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13 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 5 pts
Why do we carry out Elasticity tests
To check the colour of the hair
To check the strength of the hair
To see how easy it breaks
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are the implications to changes of clients existing hair and scalp regime?
None
Time, cost,changes to hair and scalp condition and expected results
Salon needs to ensure that they have all correct stock
3.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
Which 3 best describes the role of other professionals like trichologist, doctor, pharmacists and the speciality services they offer?
Advice on medication relating to hairdressing services
Specialist hair and conditions disorders and their treatment
To carry out hairdressing services
Prescribe medicine or creams
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Why are we legally responsible to describe features and benefits and services?
To ensure goods areas described and do what they are meant to do
To get more business in to the salon by exaggerating the benefits
So they think you are knowledgeable
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What would adverse skin and scalp conditions mean to you?
Would only concern you if it was really bad
Can limit or even prevent a service
If the client wants it then it ok
6.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
When carrying out a consultation which 3 show limits and boundaries during it which must be adhered to?
Must not invade personal space
Must not be aggressive
Must be professional at all times
Ignore clients wishes and do what you want
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What 2 must you confirm and record course of action for client services?
To sell additional services
To ensure continuity of service
To ensure all information is available when client gets the service
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