Common Issues Vocabulary

Choose the word that best describes the image.

• Exchange

• Refund

• Pickup

• Drop-off

Choose the word that best describes the image.

• Pickup

• Drop-off

• Inventory

• Exchange

True or false

Dispatch is assigning a specific case to a certain department or third party company that could handle this request.

• TRUE

• FALSE

I don't want the product because it didn't meet my expectations. What is the customer going to do?

• Pick up the product.

• Exchange the product.

• Drop-off the product

• Return the product.

An exchange takes place when the customer did't like the product.

• TRUE

• FALSE

Choose the word that best describes the picture

• Return

• Steal

• Pick up

• Drop off

True or False

A gift card is something that customers use for paying their biils.

• TRUE

• FALSE

True or False

'Drop off' means leaving a product in a certain place.

• TRUE

• False