Hospitality Services Final

Some good work habits are:

• 1. Be punctual and professional.

  2. Follow directions.

  3. Be dependable.

  4. Do your best.

• 1. Be unpunctual.

  2. Do not follow directions.

  3. Do not ask questions.

• 1. Eat healthy food.

  2. Do exercises.

  3. Read a book.

• I don't know :(

The parts of a resume are:

• 1. Head

  2. Body

  3. Feet

• 1. Last name

  2. Last name

  3. Address

  4. Phone number

  5. References.

• 1. Heading

  2. Objective

  3. Education

  4. Experience

  5. Skills

  6. References

• I am confused :(

CTE means:

Full Service Hotel Subcategories are:

• I am not sure :(

• 1. House

  2. Apartment

  3. Single Home

  4. Town Home

• 1. Full Service

  2. Limited Service Properties

  3. Specialty Accommodations

  4. Institutional Housing

• 1. Convention

  2. Luxury

  3. Resort

  4. Extended Stay

  5. Condominium

Room assignment steps at the front desk check-in:

• I don't know :(

• 1. Locate reservation

  2. Confirm information

  3. Assign room in PMS

  4. Make key and hand to guest

• 1. Self check-in

  2. No personal contact

  3. Real-time updated system

• 1. Personal information.

  2. Address

  3. Email

The component of the marketing that promotes a product, brand or service is

Luxury hotel characteristics:

• 1. Provides luxurious accommodation

  2. Easy booking process

  3. Amazing service

  4. Outstanding hotel dining

• 1. Provide accommodation

  2. Normal booking process

  2. Good service

  4. Good hotel dining

• 1. Provide basics accommodation

  2. Normal booking process

  2. Good service

  4. No dining

• I don't remember :(

Some hotel department job titles are:

• Management

• Front Office

• Housekeeping

• Marketing and Sales

Which hotel department handle with reservations:

Which position is responsible for providing information to the customers: