Free test!

What does a "ghost call" mean?

• It's a missing call.

• It's a normal call

• A call without a solution.

• A voice mail.

What can we say to the customer when we can not hear him clearly?

• The signal is breaking down.

• I can not hear you well.

• The connection is not good.

• You are breaking down.

How would you describe the black color to a blind person?

• By emotions.

• By sounds

• By touchs.

• By songs.

What does "misconception" mean?

• A wrong idea.

• It's just a word.

• A good idea.

• A though.

Select the best adjective, when it comes to call center?

• I am driven to secceed.

• I can be leader whenever I need to be.

• Determine

• Multitasker.

What can you say to a customer if someone passed away?

• I'm sorry.

• My most sincere condolences.

• You have my heart and my support.

• I do apologize.

What does "scammed" mean?

• It means that someone lost money.

• It means that someone received money.

• It means something awesome.

• It means a discount.

What does "walk through" mean?

• Help to fix an issue.

• Guide.

• Provide information.

• Finish a call.

What does "let's face it" mean?

• Be serious.

• Take personal things.

• It's a probability.

• It's an expression.

What is a "withdrawal"?

• It's a payment.

• It's when you take money from the ATM.

• It's when you make a transaction.

• It's when you make a purchase.