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1st Grade

15 Qs

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Assessment

Quiz

English, Fun, Other

1st Grade

Hard

Created by

Melvin Reyes

Used 5+ times

FREE Resource

15 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

What does a "ghost call" mean?

It's a missing call.

It's a normal call

A call without a solution.

A voice mail.

2.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What can we say to the customer when we can not hear him clearly?

The signal is breaking down.

I can not hear you well.

The connection is not good.

You are breaking down.

3.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

How would you describe the black color to a blind person?

By emotions.

By sounds

By touchs.

By songs.

4.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What does "misconception" mean?

A wrong idea.

It's just a word.

A good idea.

A though.

5.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

Select the best adjective, when it comes to call center?

I am driven to secceed.

I can be leader whenever I need to be.

Determine

Multitasker.

6.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What can you say to a customer if someone passed away?

I'm sorry.

My most sincere condolences.

You have my heart and my support.

I do apologize.

7.

MULTIPLE CHOICE QUESTION

45 sec • 1 pt

What does "scammed" mean?

It means that someone lost money.

It means that someone received money.

It means something awesome.

It means a discount.

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