PRODUCT KNOWLEDGE

How many type of repair plans do we have ?

• 1

• 2

• 3

• 4

what are the 1 most common GP plans we have ?

• Premium

• Basic

• Super Mega Basic

• Extra mega

is the clean and check the same as maintenance

• Yes

• No

What is the only plan that comes with CVP ?

• Repair plan

• Premium PLan

• Maintenance

• Basic plan

What plans includes replacement ?

• Protection and repair

• Only repair

• Only Maintenance

• Basic

Does the water heater program cover maintenance ?

• Yes

• No

Under heating maintenance a visual inspection is cover for the water heater ?

• Yes

• No

When adding heating maintenance plan the customer must confirm that natural gas is the primary source of heat , otherwise we can not proceed ?

• Yes

• No

why do we have 30 days waiting period ?

• Because we do not have pre-existing conditions

• Because the company is mean

• Because it will give the option to user the service and then cancel it

• all are corect

Maintenance and gas line protection have immediate entitlement ?

• Yes

• No