Life at Best Buy

Life at Best Buy

3rd - 5th Grade

20 Qs

quiz-placeholder

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Life at Best Buy

Life at Best Buy

Assessment

Quiz

Professional Development

3rd - 5th Grade

Medium

Created by

Anwart Saker

Used 4+ times

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20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

If a customer calls you about her package being lost from his/her door, what can you offer them?

Go to the store and buy a new one

Offer to send a new one

Offer to send a new one or process a refund

Ask support to see what I can do

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A customer calls you about a Gift Card promised to her for a damage in her property after a delivery. You can see the GC created, but it was never sent. How you can help the customer?

Ask for approval and sent her a new GC

Transfer the call to another department

Reissue the GC

Modify the created GC to be sent as soon as possible

3.

FILL IN THE BLANK QUESTION

1 min • 1 pt

Media Image

This box is called a Breeze...

4.

MULTIPLE CHOICE QUESTION

10 sec • Ungraded

Where is Best Buy corporate located?

Shepherdsville, Kentucky

Chino, California

Minneapolis, Minnesota

Richfield, Minnesota

5.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

A customer placed an order two days ago. The status is order acknowledged. He wants to cancel it. What you can do?

Process the refund with an allowance

Dispatch the case for the order to be cancelled

Advised the customer to wait for the item to arrive, then return it

Issue a gift card for the inconvenience

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

A customer received a message about her item being available for shipping in two weeks, due to availability issues. He wants the item TODAY!!!...who can sent the item today?

You, creating a new order

A store manager, placing a new order

A corporate supervisor

Nobody

Answer explanation

If the item is NOT AVAILABLE...then NOBODY can sent it!

7.

MULTIPLE CHOICE QUESTION

20 sec • 1 pt

What is tendering apps?

A tool to process payments

A tool to handle credit card information

A tool to process refunds

I don't know

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