
OH W47
Authored by Ewa ewpopla
Specialty
1st - 3rd Grade
Used 2+ times

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7 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If the DR case with forged documents is reopened for the 3rd time with the same documents, we
send PA - Rejected case blurb
send PA - Final Rejection blurb
send PA - Multiple Reopens blurb
resolve the case without any communication
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When, while processing an Appeal Case, we notice a conflicting information in DP/ CSI about the material, we...
send PA – Jewelry – Documents Missing for safety reasons
send PA – False Positive blurb for better Seller experience
send PA - Jewelry - Appeals General Inquiry blurb to direct the seller to Amazon helpdesk
send PA - EU - Material/Content Mismatch blurb
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
[DR] How do we proceed if we encounter a related case resolved as False Positive?
We resolve our case as FP without classifying the ASIN
We classify the ASIN on our own and contact the owner of the related case if our decision is different
We send PA - EU - Product Mismatch Declaration/Test Report/ Detail Page/CSI blurb
We send PA - EU - ASIN Already Approved blurb
4.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Please classify the ASIN [FP/TP]
5.
FILL IN THE BLANK QUESTION
1 min • 1 pt
Please classify the ASIN [FP/TP]
6.
FILL IN THE BLANK QUESTION
30 sec • 1 pt
1. We incorrectly requested documents, although the case should have been accepted after the initial contact
2. We reviewed the same documents once again and accepted the documents
What reason code should be used?
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If the seller provided documents in multiple attachments, we..
can approve such document only if there is a clear link between pages and it meets the requirements
send PA - Rejected Case blurb
send PA - Attachment Damaged/Corrupt password protected blurb
none of the answers is correct
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