OH W47

If the DR case with forged documents is reopened for the 3rd time with the same documents, we

• send PA - Rejected case blurb

• send PA - Final Rejection blurb

• send PA - Multiple Reopens blurb

• resolve the case without any communication

When, while processing an Appeal Case, we notice a conflicting information in DP/ CSI about the material, we...

• send PA – Jewelry – Documents Missing for safety reasons

• send PA – False Positive blurb for better Seller experience

• send PA - Jewelry - Appeals General Inquiry blurb to direct the seller to Amazon helpdesk

• send PA - EU - Material/Content Mismatch blurb

[DR] How do we proceed if we encounter a related case resolved as False Positive?

• We resolve our case as FP without classifying the ASIN

• We classify the ASIN on our own and contact the owner of the related case if our decision is different

• We send PA - EU - Product Mismatch Declaration/Test Report/ Detail Page/CSI blurb

• We send PA - EU - ASIN Already Approved blurb

Please classify the ASIN [FP/TP]

Please classify the ASIN [FP/TP]

1. We incorrectly requested documents, although the case should have been accepted after the initial contact

2. We reviewed the same documents once again and accepted the documents

What reason code should be used?

If the seller provided documents in multiple attachments, we..

• can approve such document only if there is a clear link between pages and it meets the requirements

• send PA - Rejected Case blurb

• send PA - Attachment Damaged/Corrupt password protected blurb

• none of the answers is correct