ALL THINGS: ADHERENCE

If I have a Tech Issue, when should I put in my exception?

• Never

• As soon as possible (no later than 24 hours)

• At the end of the week when I enter in my Citrus Timesheet

• What's an exception?

What is the target for Adherence?

• 82

• 92

• 100

• There is no target

If TEAM FRESHEST Huddle started at 3pm and finished at 3:47pm, what would the correct exception be?

• No exception needed - Fio will fix this up for me

• 3:30pm - 3:47pm Team Meeting. exception

• 3pm - 3:47pm Team Huddle. exception

• 3:30pm - 3:47pm Team Huddle. exception

If I am assigned to E-Learning, I should be in "Meeting" Status

• True

• False

Why is Adherence important?

• It helps the business with forecasting

• The more adherent I am, the less work it puts on other staff members

• It helps the business with budgeting

• All the above

If I miss my lunch because I am stuck on a call, I can put in an exception to fix that

• True

• False

In Coaching with Fio and you are in 'Meeting' status - this is OK and it won't impact my Adherence

• True

• False

How often should I be refreshing my roster?

• Never - it is impossible for my roster to be changed

• As often as possible

• Every 2 seconds

• Only when told to

If I am unable to put in my OWN exception/s for whatever reason, what should I do?

• Skip it for today, hopefully its fixed tomorrow

• Note down the times, reasons and flag with Fio

• Note down the times, reasons, flag with Fio and add to exception sheet

• What's an exception?

If I forget to take my break or lunch, then I've missed it and can't take it for that day

• True

• False