Business IGCSE Definitions to Learn S2Ch09

_______________ is the information or instructions being passed by the sender to the receiver.

____________ is between members of the same organization.

_____________ is between the organisation and other organisations or individuals.

_____________ of the message is the person starting off the process by sending the message.

_______________is the method used to send a message; for example, a letter is a method of written communication, and a meeting is a method of verbal communication.

___________ is the person who receives the message.

_____________ is the reply from the receiver which shows whether the message has arrived, been understood, and, if necessary, acted upon.

___________ involves a message which does not call for or require a response.

____________ is when the receiver gives a response to the message and there is a discussion about it.

_____________ is when messages are sent through established channels using professional language.