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COE BI-WEEKLY

Authored by Sarah Muzaffa

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COE BI-WEEKLY
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10 questions

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1.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

GOS: 90% calls answered within 10 secs

YES

NO

2.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Per piece weight range (100-300kg) requires an approval email from NCG. 

YES

NO

3.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

Upon cancellation of Whatsapp booking, CSA must notify SVC to update CS checkpoint & loop in the finance team then initiate a trace

YES

NO

4.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

All Account Drop-Off shipment is required to go through 100% Shipment Inspection by the retail outlet staff.

YES

NO

5.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

The email address for eSecure is authorized by the Customer Account Administrator/Owner.  

YES

NO

6.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

The R&R programs including :

i: Compliment Shout Out

ii: Employee of the Month

iii: CX Asia Excellence Awards

YES

NO

7.

MULTIPLE CHOICE QUESTION

1 min • 1 pt

The smart incentive is measured based on performance set by management. What does SMART stand for? 

S-SPECIFIC

M-MANAGEABLE

A-ACHIEVABLE

R-REALISTIC

T-TIME BOUND

YES

NO

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