IT Professionals A+ Review

Which of the following is NOT an example of a quality or behavior of good professionalism?

• Maintaining a positive attitude

• Dismissing customer issues when they are minimal

• Dealing with difficult situations effectively

• Being attentive to customer needs

An important aspect of exercising good professionalism is _____________ confidentiality.

From the choices below what are good practices when it comes to communicating with clients? (choose two)

• Avoid using jargon

• Listen while performing another task

• If you're not clear assume what the person is trying to say

• Listen actively

• Interrupt where necessary

Documentation is...

• an un-necessary practice in the IT field

• is only done to capture cyber criminals

• keeps record of events and organizational changes

• keeps record of information that is irrelavant

Information to document include...

• the color of the furniture and why those colors were chosen

• operating procedures, network diagrams, security policies and rules

• operating systems, proceeding, the net and work

• rules of engagement, secure officers, and diagnosis

From the options below, which are necessary documents that IT professionals should have knowledge of and refer to regularly? (Choose two)

• Technology magazine articles

• Knowledge base articles

• Staff Register

• Lobby playlist

• AUP

Which of the options illustrates a good password policy?

• require a complex passwords, no password expiration, and an insignificant password recovery process

• require a simple password, password expiration, and an insignificant password recovery process

• require a complex password, password expiration, and a formal password recovery process

• require a complex password, password expiration, and no password recovery process

What is an Acceptable Use Policy?

• a set of rules that restricts the ways in which the network, or devices may be used and sets guidelines as to how it should be used.

• a set of rules to be accepted among colleagues in an organization.

• a set of rules that polices the use and acceptance of the procedures that govern the policy.

• a set of rules that should not be applied to the network or devices and must not cover how they may be used.

What does PII stand for?

• People's Information Identified

• Personally Identifiable Information

• Personal Information Incidence

• Personally inconspicous Information

What does EULA stand for?

• End Utilization Life Application

• End User Listing Agreement

• End User Licensing Agreement

• End User Licensing Association