Onboarding day 3

Identify the benefits of sending the quotes via text message/ email. (2)

• It helps to build relationships with the client.

• Focus on solutions and set appointments.

• It helps the customers understand what the agent provides and what they get.

• Create urgency and diversify the type of follow-up.

. How to reach the aim and not sound pushy?

• Use adequate vocabulary and intonation.

• Create a sense of rush and use closing techniques that suit the customer's preferences.

• Avoid losing details during the presentation.

• Keep the client to the straight line.

What should an agent do before sending PQs to the customer?

• Call the customer to see if he is doing well.

• Send the PQ to his supervisor to see if they are good.

• Add mark up and look at the flight details

• Check the flight details

Select a suitable statement informing the client about the fare restrictions.

• The ticket doesn't have fare restrictions.

• You can do whatever you do with the ticket.

• The ticket is non-refundable, non-exchangeable, and

  non-reroutable.

• The ticket is refundable, exchangeable, and reroutable.

Where could the customers find the promotional price?

• In advertising on TV.

• On our websites online.

• The supervisor can give access to it.

• in the email sent by the agent

What are some of the conditions the customer has to follow to get the price?

• The customer has to be chosen by the airline as a prize for a repeated number of flights.

• It has to be an economy round-trip for 1 adult, travel must be during the low season (February), and baggage fees are not included...

• The customer has to choose a multi-city trip with a group travel.

• It should be an international flight for 1 adult

What should be mentioned in a post-sale call?

• Introduction

• Postcard to granny

• Confirmation email, itinerary, name and dates, review, referral.

• The customer' favorite colors.

5. Choose the best variant when asking for referrals.

• Save my phone number and share it with your friends, family and relatives when you need a new flight ticket.

• Anyone from our company can help you find a new flight ticket.

• When your family or friends need a flight, contact our general line.

• If you didn't like booking with us, contact another company.

What does the agent ask the customers in a post-sale call?

• What preferences do you have regarding this flight?

• Have you checked the names, the departure date, are they correct?

• Can you share your contact details with me?

• Have you received a present from the airline?

Identify the correct statement:

• Airline companies are fully responsible for your visa and passport issues

• We as a Travel Agency are not responsible for any denied boarding due to Visa and Passport issues

• We as a Travel Agency are responsible for any denied boarding due to Visa and Passport issues

• We as a travel agency collect your documents for you!