Kuis Pelayanan Prima

Kuis Pelayanan Prima

11th Grade

20 Qs

quiz-placeholder

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Kuis Pelayanan Prima

Kuis Pelayanan Prima

Assessment

Quiz

Other

11th Grade

Medium

Created by

Richia Servita Sari

Used 20+ times

FREE Resource

20 questions

Show all answers

1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Kepuasan pelanggan disebut juga …

Service intangibility

Service quality

Excellent service

Customer satisfaction

Brand image

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Usaha melayani kebutuhan orang lain disebut …

Pelayanan

Prima

Pelanggan

Konsumen

Loyalitas

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Pelanggan disebut juga …

Customer

Consumer

Attitude

Action

Attention

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Penampilan seseorang baik yang bersifat fisik maupun nonfisik yang mampu merefleksikan kepercayaan diri dan kredibilitas dari pihak lain disebut …

Attitude

Attention

Ability

Accountability

Appearance

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Perilaku atau perangai yang harus ditonjolkan ketika menghadapi pelanggan  disebut …

Attention

Attitude

Action

Ability

Accountability

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Mendengarkan dan memahami kebutuhan pelanggan merupakan contoh dari konsep pelayanan prima …

Attention

Attitude

Action

Ability

Accountability

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Tanggung jawab dalam konsep pelayanan prima disebut juga …

Attention

Attitude

Action

Ability

Accountability

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