Kuis Pelayanan Prima
Authored by Richia Servita Sari
Other
11th Grade
Used 30+ times
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20 questions
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1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Kepuasan pelanggan disebut juga …
Service intangibility
Service quality
Excellent service
Customer satisfaction
Brand image
2.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Usaha melayani kebutuhan orang lain disebut …
Pelayanan
Prima
Pelanggan
Konsumen
Loyalitas
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Pelanggan disebut juga …
Customer
Consumer
Attitude
Action
Attention
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Penampilan seseorang baik yang bersifat fisik maupun nonfisik yang mampu merefleksikan kepercayaan diri dan kredibilitas dari pihak lain disebut …
Attitude
Attention
Ability
Accountability
Appearance
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Perilaku atau perangai yang harus ditonjolkan ketika menghadapi pelanggan disebut …
Attention
Attitude
Action
Ability
Accountability
6.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Mendengarkan dan memahami kebutuhan pelanggan merupakan contoh dari konsep pelayanan prima …
Attention
Attitude
Action
Ability
Accountability
7.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
Tanggung jawab dalam konsep pelayanan prima disebut juga …
Attention
Attitude
Action
Ability
Accountability
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