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SEM Customer Service

Authored by Rachael Baudendistel

Other

9th - 12th Grade

Used 19+ times

SEM Customer Service
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10 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The one who BUYS the product or service is...

customer

consumer

parent

seller

2.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The one who USES the product or service is...

customer

consumer

parent

seller

3.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Sports & Entertainment consumers tend to have unique wants & needs

TRUE

FALSE

4.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

When you watch NFL games all day on Sunday or make time in your schedule to watch an NBA game, you are...

crazy

lazy

a sports consumer

a sports customer

5.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Also, when you watch NFL games all day on Sunday or make time in your schedule to watch an NBA game, you are a(n)...

spectator

participant

athlete

a sports customer

6.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

The ultimate goal of customer service is to...

gain & retain customers

make the customer feel good

increase attendance

make more money

7.

MULTIPLE CHOICE QUESTION

30 sec • 1 pt

Which is NOT a goal of customer service

make the customer feel good

promote brand loyalty

differentiate your company from competition

make the competition look good

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