PP English unit 1

Interpersonal communication takes place :

• in a group of people

• between 2 people

• in your head

Non-verbal communication is:

• our speech

• written messages

• body language

Most common barriers in communication are:

• noise, emotions and different languages

• lack of eye contact

• religion

• lack of knowledge

Body language means the same all over the world

• NO

• YES

Which type of negotiations are the least flexible

• win-win

• hard line

• soft l

Which strategy is based on a compromise and thinking 'we' instead of 'me'

• win-win

• hard line

• soft

What are most common mistakes while negotiating

• too confident;not listening;too fast

• witty and honest

• not prepared

What is and empathy?

• ability to feel and understand emotions of other people

• ability to listen carefully and react

• ability to act quickly

• ability to negotiate well

Manipulation means:

• infulencing other people

• infulencing other people and make them feel meserable

• influencing people in order to achieve some benefits

Przedsiębiorczy

• eager

• resorceful

• entrepreneurial