Basic Competency 1: Participating in Workplace Communication

Communication is a process of creating and sharing of ______________.

(choose all that applies)

• Ideas

• Facts

• Feelings

• Views

Which of the following is/are considered as non-verbal communication? (Check all that applies)

• Facial expression

• Shouting

• Touching

• Gestures

Which of the following is/are an example of open-ended question? (Check all that applies)

• Which Barangay are you located?

• Do you have any relatives living with you?

• What are your signs and symptoms?

• Are you experiencing chest pain?

A type of question that is used to gather more details and information. These are asked to clarify doubts or misunderstandings. (Check all that applies)

• Funnel Questions

• Rhetorical Questions

• Probing or Trigger Questions

• Leading Questions

Leading questions are good for:

• Drawing information from people who are trying to avoid providing information.

• Getting the answer you want, but leaving the other person feeling that they haven't got a choice.

• Used when closing a deal.

• Gaining the interest or increasing the confidence of the person you're speaking with.

What is difference between hearing and listening?

Why is communication skills important to contact tracers?