Conflict Resolution & Development of strategies

A Fundamental topic about conflict resolution is 

• A conflict arises from being comfortable about a situation

• Conflict arises from differences such as perceptions, ideas

Some positive effects that conflict generates are

• Negative climate

• Unresolved anger

• Innovation

• Creativity

Some negative effects that conflict generates are

• Creativity

• Group cohesion disrupted

• Personal growth and change

• Unresolved anger

What DOES work when solving conflicts

• Yelling

• Negotiation

• A win - win attitude

• Hitting

What DOES NOT work when solving conflicts

• Mediation

• Refusing to talk about the conflict

• A win - win attitude

• Refusing to change or compromise

Which are 2 strategies to manage conflict at the workspace?

• DO NOT find an agreement

• Listen carefully

• Accept the conflict

• No to forgive your coworker.

Conflict is

• Normal and healthy

• To have problems with the people around you

• To solve issues