Analytical Listening in Problem Solving

This type of listening is used to evaluate the content of the message.

• Emphatic

• Comprehensive

• Appreciative

• Analytical/critical

This type of listening is for the purpose of enjoyment or appreciation.

• Emphatic

• Comprehensive

• Appreciative

• Analytical/critical

This type of listening is also known as active listening. You listen and participate at the same time.

• Emphatic

• Comprehensive

• Appreciative

• Analytical/critical

This type of listening is showing mutual concern to the speaker. You let him/her feel that you are in his/her foot.

• Emphatic

• Comprehensive

• Appreciative

• Analytical/critical

This type of listening is employed when you listen and take down notes during a lecture.

• Emphatic

• Comprehensive

• Appreciative

• Analytical/critical

Sometimes the best approach to listening is to let the speaker talk. Speak only when necessary.

• Take notes

• Paraphrase

• Talk and interrupt less

• Ask questions

When the conversation involves details or ideas you need to remember, notes can be essential.

• Take notes

• Paraphrase

• Talk and interrupt less

• Ask questions

Sincere questions are genuine requests for information to gather facts and details, clarify meanings and encourage a speaker to elaborate.

• Take notes

• Paraphrase

• Talk and interrupt less

• Ask questions

Emotional reactions are a valid basis for action. In some cases though, emotional appeals can obscure important logical considerations.

• Attend to Non-verbal cues

• Examine emotional appeals

• Withhold judgement

• Analyze the speaker's evidence

Evidences means details given were research- based, true, and supported by statistics

• Critical

• Optimism

• Validity

• Realistic