Conflict Resolution

Compromising is described as:

• Win / Win

• Win / Lose

• Win some / Lose some

• None of the Above

Ahmed had an issue with his manager. Instead of talking to him, he called in sick and stayed home today. Ahmed is using:

• Competing

• Avoiding

• Compromising

• Accommodating

Ali and Zain had a conflict about how to prepare a report and which graphs to use to display the data. This is an example of:

• Ego Conflict

• Task Conflict

• Personality Conflict

Zahid has to give up on his point of view in a group meeting because he wanted to make sure his team members are all agreeing without delaying the project. This is an example of:

• Accommodating

• Collaborating

• Competing

• Avoiding

Which of the following is something you can control?

• Reaction of a colleague

• Yelling at your colleague

• Traffic jams

• A difficult boss

Which emotion is the worst when trying to resolve conflict?

• Sadness

• Amusement

• Rage

• Confusion

What is one of the most extremely important skill in resolving a conflict?

• Talking

• Showing your emotions

• Listening

• Arguing

A discussion done to reach a solution to a conflict is called:

• Negotiation

• Empathy

• Compromise

• Argument

All are ways to avoid conflict except:

• Respect different opinions

• Take a break

• Empathy

• Pick up a fight

What is a way to resolve conflict?

• Talking out your anger on someone else

• Yell at each other

• compromising

• Fighting