Conversational English

Informal: The food is nasty.

Formal: _________________________________.

• The food looked, smelled, and tasted bad.

• The food was over cooked, smelled terrible, and tasted awful.

• The food is very disgusting and it tasted so bad.

• The food makes me sick.

A: Hello. Could I speak to Susan Malden, please?

B. _________ , please. I'll see if she is in

• Call back

• Hang up

• Hold on

• Pick up

A: I'm sorry. Mr. Garcia can't come to the phone at the moment.

B: _________________ leave a message?

• Could I

• Do you like to

• May I

• Would you like to

Control the conversation to avoid awkward silence.

• True

• False

1. Pecha kucha is composed of _______________

• a. 20 slides and 20 seconds every slide

• b. 20 slides and 20 minutes every slide

• c. 20 slides and 20 hours every slide

• d. 20 slides only

21. Q: Good afternoon. Can I help you?

A:__________________________

• No, I can’t wait any longer, it's very important.

• No, I'm afraid you’ve got the wrong number.

• Yes, I'd like to speak to someone in the marketing department please.

• Yes, I'll call you back.

You say “Hang on”

• To keep a telephone connection open

• To say you are waiting

• To mean you are bored

• To put an end of conversation

The following sentence is impolite: "I want to speak to John."

• True

• False

A soft and high-pitched voice can make a customer trust you

• True

• False

Are you happy today? Is an example of an open-ended question

• True

• False