Concessions
Authored by Michaelangelo Gonzalez
Fun
1st - 2nd Grade
Used 5+ times
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16 questions
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1.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Which of the following account statuses means that a seller is a refundable seller?
Frozen, overdue bill
Frozen, convo spam
Frozen, permanent don't undo
Frozen, let it go
2.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Can we offer a concession to buyers who purchased from refundable sellers?
No!
Only if the buyer purchased using standalone PayPal. For all other orders we can refund on the seller's behalf using "Account Adjustment" as the reason.
Yes!
Only if the seller purchased using standalone PayPal. For all other orders we can refund on the seller's behalf using "Account Adjustment" as the reason.
3.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Do we offer a buyer a concession for a digital download confusion?
No. It's their fault
Yes, as long they ask for it nicely.
Yes! of course!
Yes!, let me grab my wallet
4.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
When we should NOT offer a buyer concession?
Buyer is upset that the seller won’t cover return fees
Buyer is upset about custom fee charge
Buyer is unhappy with the political item being sold by Etsy shop
High priority buyer’s item was less than $250 and was lost or damaged in the mail
5.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Diego Ochaeta quoted his favorite movie by saying...
A friend should always underestimate your virtues...
I am gonna make him an offer he cant refuse
Revenge is a dish best served cold
You can always be happy as long there is family
6.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
Whenever a MIR or ECR is issued, add a note in one of the following spots
Log into the buyers account and apply the credit
Zendesk ticket
Only leave notes in the buyer’s chat
7.
MULTIPLE CHOICE QUESTION
20 sec • 1 pt
What is an option for the segment of a priority buyer
D-Tier Buyers
OTB buyer
C-Tier Buyers
B-Tier Buyers
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