TLE Quiz Time

Being diplomatic means having a pleasant attitude in dealing with people from all walks of life and in all sorts of situations or circumstances. Front office employees believe that every guest is special and deserving of attention.

• Diplomatic

• Positive image-builders

• Communicative

Guests who need some information regarding a company’s products and services will come to the reception to have their questions addressed adequately. Front office employees must be ready and willing to give answers.

• Informative

• Positive image-builders

• Communicative

Those who can create a pleasant image for the company in the way they dress or communicate are needed in the front office sector. If you have this trait, then companies will want to hire you.

• Communicative

• Positive image-builders

• Diplomatic

Front office staff members must be able to motivate guests or customers to buy, patronize, and spend on the facilities and amenities of a hotel or accommodation.

• Sales-oriented

• Proactive

• Retentive of faces and names

Since guests or customers will approach the front office staff in cases of problematic situations, the front office employees must be ready to provide immediate yet sensible and feasible solutions.

• Retentive of faces and names

• Well-groomed

• Proactive

The ability to remember the faces and names of guests is a great asset among front office employees.

• Retentive of faces and names

• Proactive

• Well-groomed

Front office staff members must always look and smell good, and be prim and proper at all times.

• Sales-oriented

• Well-groomed

• Proactive

It is important to be polite and courteous at all times when dealing with the needs, wants, and expectations of guests and customers.

• Well-mannered

• Willing to help

• Well-groomed

Being genuinely interested in helping people is a prerequisite if one wants to be part of the front office sector.

• Sales-oriented

• Willing to help

• Retentive of faces and names

The ability to communicate is not just being inclined or ready to talk to the guests. Being communicative requires front office employees to speak clearly, accurately, and professionally.

• Informative

• Diplomatic

• Communicative