QA quiz

When we call and the ws is not around, and a 3rd party/parent answers. How do we wrap up the call?

• Call Back

• No Answer

• Not Available

When do we verify the work seeker?

• On every call.

• On every call where a work seeker needs access to personal information or to update information.

• On a general query.

On Guru we have a process for missed call CF, Missed call Hope and Missed call IVR?

• True.

• False.

On Failed Authentication Process, is it necessary for work seekers to share their new contact numbers?

• Yes

• No

How many questions do we have on verification process?

• 5

• 6

• 4

• 7

What is the name of the Guru card that contains this downloadable document?

• Colorful card

• Support and wellness resources

• Work Seeker Support Give Framework

• DBE Work Seeker Support

DBE Post-Application Support card offers an option to check for a Typeform application on behalf of a work seeker.

• True

• False

On Guru do we have a wrap code for missed call opportunity?

• Yes

• No