REFUNDS - WAVE 48

Where should you check for the Refund Policies article?

• SBS

• Internal KB

• ACC

• Support Center

When user asks for a PP refund within the Official Policy, cancelling the auto renewal is the only action to be taken.

• True

• False

Domains & Mailboxes include a 14 day trial period.

• True

• False

User purchased a domain yesterday and needs a refund. What should you use?

• Widget Tool

• SBS

• BatOffice

• ACC

If a user requests a refund for Shutterstock image, what should you do?

• Call my supervisor.

• Transfer to Adv Billing

• Escalate offline to Billing Tier 2

• Tell user it is not refundable.

Where should you check the status of a refund.

• SBS

• Back Office

• BatOffice

• ACC

What department should we contact if refund request is out of the Internal Policy.

• Adv Billing

• Billing

• Supervisor

• Approvals

If the user got an unwanted renewal we suggest them to handle it with their bank

• True

• False

If we need more information for a CC what saved reply can we use?

• #cardinfo

• #carddetails

• #tier1phase1scope

• #refund

The best way to locate a charge in SBS is with the name of the user

• True

• Falso