DIP SALES (G-375) WQ-8

A plan that features the development of the company’s sales activity with set objectives within a particular time frame

• Marketing plan

• Emergency plan

• Sales plan

• Selling performance

A report or document that outlines sales activities within an organization.

• Purchase report

• Sales report

• Business report

• Employee report

The action of teaching a person particular skill or type of behaviour.

• Training

• Negotiation

• Recruitment

• Selling

A motivated employee is one that:

• Is paid a high salary

• Wants to perform as well as possible at work

• Is never absent from work

• Is given a discount on any business purchases

In business Negotiation, you need to set "SMART" Objectives. The "A" in the abbreviation refers to:

• achievable

• accountable

• acceptable

• applicable

The goal of a ........... is to reach a mutual agreement about the value of your product or service.

• Objection

• Negotiation

• Handling

• Non above

Which of the following least accurately completes the statement: 'A win-win negotiation strategy is most likely when

• Both parties concentrate on problem-solving strategies.

• Both parties adopt a collaborative negotiation style.

• Both parties are aggressive

• Both parties are assertive.

Never ______ with a prospect. You don’t win sales by winning arguments.

• Argue

• Punch/Slap/ Fight

• Both above

• Non Above

Termed as the analysis, planning, acquisition, handling and control of merchandise investment of retail operation.

• Retail Merchandising

• Merchandising

• Merchandise Management

• None of the above correct

What is the purpose of the FOLLOW-UP EMAIL ?

• a) To not have the customer wait for a response for a long period of time.

• b) To receive feedback from our suppliers on our quality.

• c) To communicate product details provided by our suppliers in response to the customers product question.

• D) ALL OF ABOVE