Unit 2 Area of Study 3 - Staffing a Business

Staff in a business are responsible for completing day to day tasks.

• True

• False

Answer explanation

Businesses require employees to complete everyday business activities such as producing goods or serving customers.

High performing staff are more likely to provide businesses with innovative ideas that can meet customer needs.

• True

• False

Answer explanation

High performing staff may be more aware of new customer needs and provide the business with strategies to meet market needs.

Oliver has recently started Perdis Dance, a dance studio that aims to improve the health and wellbeing of the community. Oliver is now considering hiring employees to run classes but is worried about being able to meet business objectives.

Select which of the following statements are true.

• The performance of staff will have no effect on the achievement of Perdis Dance's objectives

• High performing staff may run high quality dance classes and contribute to Perdis Dance's objective of improving the health and wellbeing of the community

• Underperforming staff may provide poor quality dance classes and reduce Perdis Dance's ability to improve the health and wellbeing of the community

Human resource managers should hire staff who have the right skills and knowledge for their role.

• True

• False

Answer explanation

In order for goods and services to be produced well, staff should have the abilities and education appropriate for their job.

Employees must have the right skills and knowledge to perform their roles and they should be encouraged to contribute valuable (a)   to improve business processes.

Answer explanation

Employees need to have the right experience, education and qualifications to perform tasks they are responsible for. However, improving how the business operates relies on employee's contributing their ideas.

Identify how a human resource manager can hire employees with the right skills and knowledge.

• Hire employees with relevant work experience

• Hire employees who have any bachelor's degree

Answer explanation

Employees with work experience that directly relates to their role are more likely to be skilled than employees with a bachelor's degree that is not related to their work.

Developments in technology will always cause businesses to require less staff.

• True

• False

Answer explanation

Developments in technology can increase staffing needed as staff are sometimes needed to oversee, operate or fix new software or machinery.

Identify how developments in technology can affect staffing needs (select all that apply)

• Businesses may require less staff

• Businesses may require no staff

• Businesses may require staff with new skills and knowledge

Answer explanation

Technology can complete tasks automatically, which can reduce the need for staff who complete tasks manually. New technology may require staff with specific skills and knowledge to operate and oversee its use.

Automated production lines is an example of (a)  

Answer explanation

Automated production lines are a series of equipment that make products one step at a time.

Adopting software enables staff to:

• Complete tasks manually

• Complete tasks at a faster rate

Answer explanation

Software, such as computer applications, can help staff to complete their work more efficiently