Quiz Front Office Class

Quiz Front Office Class

University

15 Qs

quiz-placeholder

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Quiz Front Office Class

Quiz Front Office Class

Assessment

Quiz

Social Studies

University

Practice Problem

Medium

Created by

endah fitriyani

Used 29+ times

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15 questions

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1.

MULTIPLE CHOICE QUESTION

30 sec • 12 pts

1. A person who provides an endless array of information on entertainment,

sports, amusements, transportation, tours, church services, and baby-sitting in a particular

city or town

Reception

concierge

cashier

bell captain

2.

MULTIPLE CHOICE QUESTION

30 sec • 12 pts

2. The supervisor of the bell staff

Reception

concierge

cashier

bell captain

3.

MULTIPLE CHOICE QUESTION

30 sec • 12 pts

3. Personal toiletry items such as shampoo, toothpaste, mouthwash, and electrical

equipment

amenities

brownouts

chain

credit

4.

MULTIPLE CHOICE QUESTION

30 sec • 12 pts

4. A collection of accounts receivable of nonregistered guests who use the services of the hotel

debit

credit balance

electronic key

city ledger accounts

5.

MULTIPLE CHOICE QUESTION

30 sec • 12 pts

5. The control process whereby the financial activity of guests’ accounts is maintained and balanced on a daily basis

debit

credit balance

night audit:

city ledger accounts

6.

MULTIPLE CHOICE QUESTION

30 sec • 12 pts

6. the person who takes and confirms incoming requests for rooms,

noting special requests for service; provides guest with requested information; maintains

an accurate room inventory; and communicates with marketing and sales

general manager

reservations manager

front office manager

manager’s report

7.

MULTIPLE CHOICE QUESTION

30 sec • 12 pts

7. the person responsible for leading the front office staff in delivering

hospitality

general manager

reservations manager

front office manager

manager’s report

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