Week of Oct 19

Which of the following business resources provides information about the company's dress codes and

vacation policies, and general rules for appropriate behavior:

• Productivity manual

• Customer newslette

• Employee handbook

• Personnel record

To be able to better understand and follow directions on the job, employees often

• ask questions.

• do research.

• review notes.

• practice tasks.

. Which of the following usually is a benefit of listening to others and trying to understand what they are

saying in order to respond appropriately:

• Respect of coworkers

• Access to management

• Guaranteed promotions

• Fewer assignments

What communication style is most appropriate to use when you are providing a friend with personal

advice?

• Formal

• Judgmental

• Empathic

• Businesslike

What should employees keep in mind when trying to be objective while defending their ideas?

• It might be difficult to explain the data.

• Managers may be too busy to ask questions.

• Others may have different opinions.

• The result might be office conflict.

Which of the following is a true statement about listening skills while handling telephone calls:

• . It is easy to listen while carrying on other activities.

• Being a good listener requires active listening skills.

• Listening is a natural skill that doesn't require practice.

• If you listen very carefully, you will not have to ask questions

Which of the following message closings is the most appropriate to use for a businessperson who is

sending formal e-mail correspondence:

• Greetings

• Regards

• THX

• Affectionately

The opening sentences of an effective business letter should

• avoid specific details.

• always be formal.

• be completely impersonal.

• come right to the point.

Which of the following is a reason why businesses write informational messages:

• To prepare letters

• To develop memos

• To sell products

• To identify customers

To make a request of a business associate or customer is one of the reasons why businesspeople write

• corporate memorandums.

• sales letters.

• persuasive messages.

• letters of inquiry.