ADX 211 Random

Universal containers has set up a picklist dependency between region and zone on the Account object. The sales manager has requested that when a user selects a region, a zone must also be selected.

How should this be achieved?

• Make both picklist fields required at the field level

• Create a validation rule using ISBLANK()

• Set default values for both picklist fields

• Make the zone field required on the page layout

Universal containers uses Territory Management to manage its sales territories. Territory managers and sales representatives are at the same role level in the role hierarchy, Account and Opportunity objects are set to private

Which three permissions should be granted to territory managers?

• View, Edit, Transfer, and Delete accounts assigned to the territory, regardless of who owns the accounts

• Edit All opportunities associated with accounts in the territory, regardless of who owns the opportunities

• Transfer and Delete opportunities assigned to the territory, regardless of who owns the opportunities

• Transfer All opportunities associated with accounts in the territory, regardless of who owns the opportunities

• View All opportunities associated with accounts in the territory, regardless of who owns the opportunities

Universal containers has three different profiles for the support desk. The VP of Support requests permission to only reassign profiles for support desk users. How should this access be granted?

• Delegated administration access to the three profiles
• The manage users permission to the profile
• The administrator profile
• A permission set with the manage users permission

A custom object was created at Universal containers to store information employees will need for their annual reviews. Only the employee should be able to access their records. The administrator has set organization-Wide Defaults to private for the object. These records are accessible by the employee's manager. What additional step should be taken to remove the manager's access to these records?

• Uncheck the manual sharing for the custom object on each profile

• Uncheck grant access using hierarchies in sharing settings

• Remove access to the custom object on the manager's profile

• Recalculate the sharing rules in sharing settings

Universal containers uses a custom object to track customer complaints. The company wants to have a field on the custom object where they can include a reference to another complaint.

• Master-detail
• Hierarchical
• Lookup
• Junction

Recruiters at Universal containers want to associate positions with their related job applications using two custom objects; Position and Job Application. A Job Application must always have a related Position. If a Position is deleted, the corresponding Job Applications are deleted.

Which type of object relationship will meet this requirement?

• Hierarchical

• Junction

• Master-detail

• Lookup

Universal Containers wants to allow community visitors to submit support cases without logging into the community, Which two features are required to implement this request?

Choose 2 answers

• Case assignment rules

• Case feed actions

• Web-to-Case

• New case quick action

Universal containers' support team needs to track service level agreements for customers. Today, they manually look up contracts by name when a customer calls.

How should an administrator automate this process?

• Enable Case Feed and add a Contracts custom publisher to the Case Feed layout

• Configure a workflow rule that sends an email alert of old cases to the support manager

• Enable entitlements and add the tabs for entitlements and service contracts

• Create a private Chatter group for customers with high-priority service level agreements

What are two capabilities of Territory Management?

Choose 2 answers

• The ability to use opportunity criteria to expand a private sharing model

• Support for complex and frequently changed sales organization structures

• Territory hierarchy replaces the role hierarchy for sharing

• The ability to use account criteria to expand a private sharing model

Universal containers wants to implement a new entitlement process for premier support accounts. This support includes phone contact with the customer every 24 hours from the time the case is created for as long as it remains open.

How should an administrator configure this requirement?

• Create an independent milestone

• Configure an escalation rule

• Build a sequential milestone

• Enable milestone tracker