ProStart Chapter 4 Review Communication Skills

Which is not an example of body language?

• Slouching back in your chair

• foot tapping

• Sneezing

• Playing with your hair

Which part of a written message presents the content or topics of the message?

• Introduction

• Body

• Summary

• Conclusion

Which is a quality of an effective speaker?

• Speak very loudly so the entire room can hear you

• Use jargon and slang to bond with the person you’re speaking to

• Use nonverbal communication appropriate to the conversation

• Keep your voice monotone for a better understanding

The process of sending and receiving information by talking gesturing or writing

• Speaking

• Messaging

• Management

• Communication

What communication obstacle involves using buzzwords

• Semantics

• Jargon

• Clarity

• Assumptions

Which is an exercise in effective listening

• Stopping what you are doing when someone is speaking to you

• Assisting the speaker and finishing his or her statements

• Responding emotionally to work this speaker has to say

• Looking down and never making eye contact

What part of your communication identifies the reason for the message

• Introduction

• Conclusion

• Header

• Summary

What is one way to make writing easier

• be brief simple and to the point

• Be very creative in your message

• Write it once and do not second-guess yourself

• Write your message while you are thinking about it

Which is a form of slang in the workplace

• Are you finished with that

• What’s up man

• Is there anything else I can get you

• Hello and welcome

Which email address is appropriate to use in the workplace

• [e-mail]

• [e-mail]

• [e-mail]

• [e-mail]