Basic Knowledge
Quiz
•
Professional Development
•
1st - 12th Grade
•
Hard
Flor Sierra
Used 10+ times
FREE Resource
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25 questions
Show all answers
1.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
How much weight will a client lose on the 5 in 1 plan?
12 pounds
20 pounds
10 pounds
You will only maintain
2.
FILL IN THE BLANK QUESTION
1 min • 1 pt
What is Optavia's mission?
3.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
When does and order receive $5 flat rate shipping?
First-time orders under OPTAVIA Premier
Orders over $250
Orders between $150-$249.99
None of the above
4.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
What are the Guatemalan hours that we can transfer to Nutrition support?
7 am to 7 pm
6 am to 3 pm
8 am to 5 pm
9 am to 6 pm
5.
MULTIPLE CHOICE QUESTION
30 sec • 1 pt
If a client calls to report that tracking number shows his order is delivered but he did not receive it, what case should we create? Is a replacement order needed?
Missing Order Tracer / Replacement needed
Tracking Inquiry/ Replacement needed
Missing Order Tracer / Replacement NOT needed
Tracking Inquiry/ Replacement NOT needed
6.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
What are the proper expectations for a Cancel Autoship case?
Client has 60 days to reinstate Autoship on the account and to do not loose the rewards.
Advise about the rewards expiration.
Shipping charge may be reflected on the next Premier Order if Autoship is reinstated in the next 364 days.
Client will not receive 5 free boxes if he/she place an order after a year from the last premier order reflected in the account.
7.
MULTIPLE SELECT QUESTION
45 sec • 1 pt
In an Outer Shipper Damage case what are some actions that we need to take.
Offer a replacement or a refund.
Advise client he/she will need to return damaged order and offer a PPL.
Leave case as Closed.
Ask for pictures as a back up.
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