Basic Knowledge

How much weight will a client lose on the 5 in 1 plan?

• 12 pounds

• 20 pounds

• 10 pounds

• You will only maintain

What is Optavia's mission?

When does and order receive $5 flat rate shipping?

• First-time orders under OPTAVIA Premier

• Orders over $250

• Orders between $150-$249.99

• None of the above

What are the Guatemalan hours that we can transfer to Nutrition support?

• 7 am to 7 pm

• 6 am to 3 pm

• 8 am to 5 pm

• 9 am to 6 pm

If a client calls to report that tracking number shows his order is delivered but he did not receive it, what case should we create? Is a replacement order needed?

• Missing Order Tracer / Replacement needed

• Tracking Inquiry/ Replacement needed

• Missing Order Tracer / Replacement NOT needed

• Tracking Inquiry/ Replacement NOT needed

What are the proper expectations for a Cancel Autoship case?

• Client has 60 days to reinstate Autoship on the account and to do not loose the rewards.

• Advise about the rewards expiration.

• Shipping charge may be reflected on the next Premier Order if Autoship is reinstated in the next 364 days.

• Client will not receive 5 free boxes if he/she place an order after a year from the last premier order reflected in the account.

In an Outer Shipper Damage case what are some actions that we need to take.

• Offer a replacement or a refund.

• Advise client he/she will need to return damaged order and offer a PPL.

• Leave case as Closed.

• Ask for pictures as a back up.

What are the expectations that we should give when assisting a Return for a refund case?

• Client is responsible for any return shipping fees to return consumable products back to Optavia.

• Client has 30 days to return the package since the day that the order was placed.

• The time frame for the refund to be processed is 1 to 2 business days.

• Client can choose the card on file were they want to be refunded.

What are some valid pieces of information that we can ask for a proper verification?

• Full Name

• Email Address

• Order Number

• Case Number

• Shipping Address

Is a popcorn a fueling? (Yes or no)