Customer Relationship Management

CRM stands for what?

• Customer Relationship Management

• Custom Relation Managers

• Customer Relationship Managers

• Custom Relation Management

It is a strategy that companies use to manage interactions with customers and potential customers.

• Customer Relation

• Customer Relationship Management

• Custom Relationship

• Customer Relationship Managers

It is an advantage of CRM where every call, question, negotiation, and touchpoint from prospects and clients is recorded and accessible to the entire team with a centralized contact management system.

• Heightened productivity

• Empowered sales management

• Enhanced contact management

• Cross-team collaboration

It is an advantage of CRM wherein the system will gather information from a huge variety of sources across a business and beyond.

• Better marketing ROI

• Increased customer satisfaction and retention

• Improved sales metrics

• Enriched products and services

It is an advantage of CRM where a single source of truth makes it much easier for sales managers to make accurate forecasts, thanks to their visibility of sales in the pipeline.

• Accurate sales forecasting

• Reliable reporting

• Increased customer satisfaction and retention

• Improved sales metrics

ROI stands for what?

• Rule of Investment

• Return of Investment

• Reliable Investment

• Relive of Investment

It is an advantage of a CRM where system enables people from different parts of a business to work together.

• Cross-team collaboration

• Heightened productivity

• Cross-team collaboration

• Enhanced contact management

It is an advantage of a CRM where the system cut out administrative tasks like follow-up emails and “catch up” meetings with management.

• Reliable reporting

• Empowered sales management

• Accurate sales forecasting

• Heightened productivity

It is an advantage of a CRM where the system get an at-a-glance view of its sales pipeline so it’s simple to spot potential issues and nip them in the bud.

• Reliable reporting

• Improved sales metrics

• Increased customer satisfaction and retention

• Better marketing ROI

Customer Relationship Managers help you manage customer relationships across the entire customer lifecycle, at every marketing, sales, e-commerce, and customer service interaction.

• Sometimes

• False

• True

• Never