Topic 1 - Introduction to Office Management

Three types of alternatives office EXCEPT:

• Virtual office

• Meeting office

• Mobile office

• Home office

The following is the duties of secretary EXCEPT?

• Searching for information

• Cooperation

• Processing information

• Managing information

"At the heart of a strong work ethics is cooperativeness." The following term is refers to?

• Loyalty

• Managing change

• Cooperation

• Purpose

"Office management can be defined as a task of planning coordinating, and motivating the efforts of others towards the specific objective in the office." The following term is define by?

• Mills and Standingford

• George R. Terry

• Leffingwell and Robinson

• Denyer

"Also known as human resources. Office manager has to ensure the implementation of plans and policies pertaining to effective recruitment and selection of a right person for the right job." This following term refers to what element?

• Purpose

• Method/Means

• Personnel

• Environment

"Office environment comprises of lighting, ventilation and temperature control, interior decorations, office furniture, security, safety and sanitary arrangements." The term following to ?

• Environment

• Directing

• Controlling

• Methods/Means

According to Luther Gullick, there are seven functions of office management EXCEPT?

• Directing

• Controlling

• Organising

• Purpose

"Define your organization goals." The term is refer for which management technique?

• Managing change

• Listen to your employees

• Set a goals and clear directions

• Give reviews

"Having hired some employees, the workload has to be shared with them." The following term is refers to which management technique?

• Be a mentor

• Managing change

• Encourage employees

• Delegate work and responsibilities

"It is the first and foremost function of office management." The following term refer to which functions of office management?

• Planning

• Controlling

• Staffing

• Coordinating