Customer Service

Customer service means going above and beyond to keep a customer happy, whether that means answering any question they have or resolving issues with a positive attitude.

• True

• False

A customer service representative is there to look pretty and not acknowledge customers when they enter the business.

• True

• False

There are two types of customers. What are they?

• Internal and family customers

• External and friends cusomers

• Internal and external customers

• Family and friends customers

Moesha works with National Commercial Bank (NCB), she would often time help me with my investment portfolio. What type of customer is Moesha?

• Relative

• Friend customer

• visitor

• Internal customer

An internal customer is anyone who works with or within an organization and he or she would rely on other coworker to complete tasks.

• True

• False

An external customer is someone who buy the product or service from an organization/company.

• True

• False

If you are working as a banker/ teller in the National Commercial Bank (NCB), give me one example of a request from an external customer.

I often time purchase products from the Kingston Bookstores for my kids. What type of customer am I?

• Seller

• External Customer

• Internal Customer

I work within the Cumberland High school as an assistant secretary to serve teachers and the principal. Am I an internal customer or an external customer?

• Internal Customer

• External Customer

Customer needs are the things that customers require when purchasing a product or service.

• True

• False