Quality

....... is the % of transactions without customer critical error

• End user accuracy

• Business Accuracy

• Non Critical accuracy

• Compliance critical accuracy

The benchmark for the top 2 boxes for C Sat is ...

• 85%

• 4

• 5

• 5%

Quality Score sheets should use the attributes and sub attributes , so we can provide actionable data to operations

• True

• False

Quality common pitfalls are

• 6

• 4

• 5

• 7

................. Is the attribute that doesn't drive performance

• Compliance

• Business

• Critical

• Non Critical