Business Analysis 2 - Analysis of business problems

Select all relevant roles of Business Analysis in organisational change projects.

• To assist with changing business process with the help of technology

• To help save money by avoiding wasting time and resources

• To ensure that a change project focuses on the right things

• To keep Business Analysts busy

Select the problem analysis techniques.

• Functional composition

• The Five Whys

• The fishbone diagram

• Individual performance analysis

Requirements elicitation when working with a group of stakeholders can...

(Select all relevant answers)

• be an efficient way to do it

• present the various perspectives on the problem and possible solutions

• be challenging because of contradicting opinions within the group

Select the most accurate definition of social conformity.

• The tendency of people to always agree with the management

• Refusing to cooperate with Business Analysts

• The tendency of people to give into social pressure, to follow the views of the group rather than expressing their own views

• The tendency of people to always oppose the opinions of others

According to Asch's experiment in 1951, most of people can show strong social conformity during group meetings.

• Yes, I agree

• No, I disagree

• There was no such experiment

Business Process Re-engineering (BPR) means making small everyday changes to business processes.

• Yes, this is correct

• No, this is wrong

Select all characteristics of Kaizen.

• A low risk and inexpensive approach

• Small, daily changes

• Continuous improvement

• Employees are actively involved and engaged with the company and its development

What is 'sigma' in the name of the Six Sigma approach?

• Just a letter from the Greek alphabet

• Standard deviation

• The name of the author of this approach

• The name of the place where this approach was first implemented

The Lean approach is based on identifying and eliminating waste. How many types of waste are considered?

• 6

• 7

• 8

• 10

Select the components of Gleicher's formula.

• Cost of the change

• Motivation of employees

• Level of dissatisfaction with the current situation

• Managerial readiness for changes